The purpose of Nice’s Quality Management System is to enable us to reach the goals and desired results in an efficient way.
Targeting high customer satisfaction and measuring it regularly has been fundamental for us since the beginning. We perform hundreds of customer satisfaction surveys yearly and are proud to have a record of average satisfaction rate well over 4 at all times, in the scale of 1-5. Especially, should we receive a reclamation, we handle it with great care since it lets us know where we can improve.
The quality of our services is assured and controlled by multiple means such as standard processes, service models, KPIs and Board or Steering group practices and internal/external assessments.
We assure and control the quality of our deliverables - e.g. software systems - by using common frameworks (project model, software development methods), recommended tools, common templates, code quality metrics, reviews and testing.
Developing our personnel’s competence and capabilities is the third important dimension of our Quality Assurance.