Nice has delivered its services for leading telecom companies such as Fujitsu and Intel in research and development topics as well as in business IT.
In business IT we have also delivered Consultancy, Projects and Application management for companies operating in manufacturing, finance, retail and service business.
Customer challenge was to keep the current service level in changes due to retirement of key specialists. In addition to that it was not clear should the service outsourced or provided by an internal resources.
Nice made an Application Analysis and SpiceLite for the customer. As a result of this Valmet Automotive received a concrete action plan and recommedations for further actions including RACI matrix, roles, tasks and schedule for implementation.
Our Customer had a challenge to improve logistics capabilities in their order management processes. They also wanted to ensure 24x7x365 global availability of mission critical system
Nice took the challenge to implement complex business logic integrating data from several systems. We provided the complete project with design, implementation and testing and delivered a reliable technical solution in schedule and budget. As a result our customer received improved logistics capabilities and a reliable and stable system which they currently use.
A global telecom company wanted to strengthen Test and Measurement operational capability by renewing subcontracting model and supplier base.
Nice’s solution was Test service which based on ITIL service model. Solution includes both ongoing service processes and continuous improvement. Solution covers common working process for all test areas, Nice ODM working as daily contact person in customers premises, SLA metrics for test service and Dynamic and flexible resource model.
Customer had an application in active use by end users but were lacking management or permanent resources. Documentation needed updating, as well as SLA's and reporting.
Nice made a handover project in which support documentation was updated. The whole support process was activated and service in managed by allocated Nice Service Manager. Also practises for reporting and steering were implemented.
As a result the application is now run as a Service. Support model is implemented and the Service is managed, monitored and reported by Nice.